Policy Brief and Purpose

This privacy policy (“Privacy Policy”) is issued by ZLIMSN INTERNATIONAL SDN. BHD. (“yilizomana”, “we”, “us”, “our”, “ours”) sets out how yilizomana uses and protects any information that you give us when you visit, access and/or use our websites (in both web and mobile versions), our mobile application(s) (in both iOS and Android versions), as well as any other web or mobile platforms owned, operated or managed by yilizomana (such mobile application(s) together with the websites may be collectively or individually referred to as the “Site”).

With this policy, we ensure that we gather, store and handle data fairly, transparently and with respect towards individual rights. yilizomana complies with the Personal Data Protection Act 2010, the applicable regulations, guidelines, orders, and any statutory amendments or re-enactments made thereunder from time to time (collectively referred to as the “PDPA”).

The PDPA requires us to inform you of your rights in respect of your personal data that is being processed or that is to be collected and further processed by us and the purposes for the data processing. The term “personal data” used herein shall include any information in our possession or control that relates directly or indirectly to an individual to the extent that the individual can be identified or are identifiable from that and other information in our possession, as well as sensitive personal data as defined under the PDPA.

Yilizomana is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Site, you can be assured that it will only be used in accordance with this Privacy Policy. The PDPA also requires us to obtain your consent to the processing of your personal data. By providing your personal data to us and/or continuing access to our Site, you are deemed to have read and understood this Privacy Policy and you agree to us processing your personal data in accordance with the terms as set out in this Privacy Policy.

Who is covered under the Privacy Policy?

This Privacy Policy applies to our customers, job candidates, our employees, and other business partners such as our contractors, consultants, suppliers, and other entities or persons who provide any amount of information to us.

Policy Elements

What we collect

As part of our operations, we need to obtain, store and process information. Depending on the purpose of the collection, this information includes any offline or online data that makes a person identifiable such as names, addresses, mobile number, date of birth, gender, nationality, race, usernames and passwords, contact information including email address, digital footprints, photographs, particulars of identity card or passport, social security numbers, financial data, any data generated by a system or tool, participation in contests, redemptions, registration of account or warranty in our official sites, other information relevant to customer surveys and/or offers, and such other personal information, as may be required for specific reasons, which we will communicate to you at the point of personal data collection. We may also collect and process your sensitive personal data such as physical or mental health or medical conditions, criminal record or alleged commission of any offence, religious or other similar beliefs, and political opinions.

What we do with the information we gather

We will use the personal data as provided and furnished by you to us or collected by us from you or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, for the purpose including, but not limited to:

• to communicate with you;
• to process your request to purchase our products or services;
• to deliver our products to your desired address and location;
• to resolve complaints or any delivery issues;
• to understand your product and services need better and to improve our products and services;
• to send promotional emails about new products, special offers or other information which we think you may find interesting using the contact information which you have provided;
• to administer and give effect to your commercial transactions with us.
• to administer and process any payments related to products and services requested by you.
• to process and analyse your personal data either individually or collectively with other individuals;
• to conduct credit reference checks and establish your creditworthiness, where necessary, in providing you with the products and services;
• for direct marketing purposes and internal record of marketing campaign;
• for market research or surveys and other business analysis;
• for detecting, investigating, and preventing fraudulent, prohibited, or illegal activities;
• for internal administration purposes including internal record keeping;
• for product quality monitoring;
• to enable us to enter into any corporate and commercial transactions with any person or entity;
• to share any of your personal data with our business partners to jointly develop any products and/or services;
• to share any of your personal data with the auditor for our internal audit and reporting purposes;
• to prevent and detect crimes;
• to enforce or defend our rights and your rights and to meet any applicable legal or regulatory requirements including making disclosure to any governmental authorities or law enforcement authorities under the requirements of any applicable laws, regulations, directions, court orders, by-laws, guidelines, circulars or codes applicable to us;
• to carry out verification, background checks, and assessment as part of any recruitment and selection process in connection with your application for employment with us;
• for other purposes required to operate, maintain, and better manage our business and your relationship with us, which we notify you of at the time of obtaining your consent; and/or
• for any other grounds or reasons which have not been specifically stated herein, which we will communicate to you at the point of collection of your personal data.

(collectively referred to herein as the “Purposes”).

Source of personal data

Your personal data may be collected from you during your course of dealings with us in any way or manner including pursuant to any transactions and/or communications made from or with us. Generally, the personal data that we collect comes directly from you. For instance, when you contact us or when you register yourself with us (whether physically or online). Apart from information provided by you, we may also collect your personal data through a variety of other sources, including without limitation, the following:

• when you complete purchase orders, requests, or applications for our products (whether by phone, in person, mail, or electronically);
• when you communicate with us directly via our employees to make any enquiry in relation to our products or our company (in person, by email, telephone, direct mail or any other means);
• if you are an existing customer, when you fill in a customer feedback form;
• if you are a candidate for employment, when you complete forms in relation to the recruitment and selection process for the purpose of assessment;
• we may also collect information about you from your nominated referees, where you have authorised us to do so;
• if you are an employee, when you sign an employment agreement with us and when you complete any other employment-related forms; and
• from various reference checks, background checks or from the various governmental authorities.

Disclosure of personal data

We will not sell, rent, transfer, or disclose any of your personal data to any third party without your consent. However, we may disclose your personal data, for one or more of the above Purposes, to the following third parties:

• our related corporations and affiliates;
• the appointed courier to deliver your purchased products;
• any party in relation to legal proceedings or prospective legal proceedings;
• our professional advisors appointed in connection with our business on a strictly confidential basis;
• any party nominated or appointed by us either solely or jointly with other service providers, for purpose of establishing and maintaining a common database where we have a legitimate common interest;
• payment channels, including but not limited to, financial institutions for purpose of assessing, verifying, effectuating, and facilitating payment of any amount due to us in connection with your purchase of our products and/or services;
• government agencies, law enforcement agencies, courts, tribunals, regulatory bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices, or municipality in any jurisdiction, if required or authorised to do so, to satisfy any applicable laws, regulation, order or judgment of a court or tribunal or queries from the relevant authorities;
• our business partners, third-party product and/or service providers, suppliers, vendors, contractors, data processors or agents, that provide related products and/or services in connection with our business, or discharge or perform one or more of the above Purposes and other purposes required to operate and maintain our business, including but not limited to, call centres, telecommunication companies, logistics companies, information technology companies, data centres, and insurance companies for the purpose of applying and obtaining insurance policy;
• financial institutions, merchants, and credit card organisations in connection with your commercial transactions with us;
• third-party credit reporting or employment agencies as part of the recruitment and selection process and/or otherwise in connection with your application for employment with us; and
• in the event of a potential, proposed or actual sale/disposal of any of our business or interest, merger, acquisition, consolidation, re-organisation, funding exercise or asset sale relating to us, or in the event of winding-up (“Transaction”), your personal data may be required to be disclosed or transferred to a third party as a result of, or in connection with, the Transactions.

You hereby acknowledge that such disclosure and transfer may occur and permit us to disclose and transfer your personal data to such third party and its advisors/representatives and/or any other person reasonably requiring the same in order for us to operate and maintain our business or carry out the activities set out in the Purposes.

Retention of your personal data

Any of the personal data provided to us is retained for as long as the purposes for which the personal data was collected continues. Your personal data is then destroyed from our records and system in accordance with our retention policy in the event your personal data is no longer required for the said purposes unless its further retention is required to satisfy a longer retention period to meet our operational, legal, regulatory, tax or accounting requirements.

Security of your personal data

We are committed to ensure that your personal data is stored securely. To safeguard your personal data, all electronic storage and transmission of personal data is secured with appropriate security technologies. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will make reasonable updates to the security measures from time to time and ensure the authorised third parties only use your personal data for the Purposes set out in this Privacy Policy. We cannot, however, accept responsibility for any unauthorised access or interception or loss of personal data that is beyond our reasonable control.

Links to other websites

Our Site may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy.

Use of cookies

We may, from time to time, use “cookies” or other features to allow us or other third parties to collect or share information in connection with your use of our Site.

“Cookies” are identifiers that are stored on your computer or mobile device that record data such as data relating to computer or device, how and when the Site is used or visited, and other activity within our Site. We may link cookie information to personal data. This information is used to keep track of your shopping cart, to deliver content specific to your interests, to enable our third party advertising partners to serve advertisements on sites across the Internet, and to conduct data analysis. Some cookies are essential for you to be able to experience the full functionality of our Site. They allow us to maintain user sessions and prevent any security threats. Some cookies store information such as the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, and the source of the visit. These data help us understand and analyse how well the website performs. Some cookies are used by third parties to provide us with data on the effectiveness of its engagement and promotions. Cookies are a temporary in nature, used solely to improve the efficiency of the last transmission.

You may refuse the use of cookies by selecting the appropriate setting on your browser or device and prevent their installation on your computer. However, please note that if you do this, you may not be able to utilise and experience the full functionality of our Site.

Integrity of your personal data

You are responsible for ensuring that the personal data that you will be providing to us, or have provided us with, is accurate, complete, and not misleading, and that such personal data is kept up to date. We may request your assistance to procure the consent of third parties whose personal data is provided by you to us, and you hereby agree to use your best endeavours to do so.

The right of the data subjects

You can request to:

• access to personal data processed by us and obtain information about whether or not, and if so to what extent, we process your personal data;
• correct and/or update your personal data that is inaccurate, or outdated;
• stop any new promotional products from being sent to you;
• ascertain our policies and practices (from time to time) in relation to personal data and the types of personal data held by us;
• withdraw the consent given vis-à-vis us concerning the processing of your data at any time by contacting us at https://www.yilizomana.com/contact/ and
• require the processing of your personal data be restricted;

Please note that may charge a small fee (such amount as legally permitted by the PDPA) to cover the administration costs involved in processing your request to access and/or correct your personal data.

Further, please note that your withdrawal of consent could result in certain legal consequences arising from such withdrawal. In this regard, depending on the extent of your withdrawal of consent for us to process your personal data, it may mean that we will not be able to continue with your existing relationship with us and/or the agreement that you have with us may have to be terminated.

Consequences of not consenting to this Privacy Policy

The collection of your personal data by us may be mandatory or voluntary in nature depending on the Purposes for which your personal data is collected. Where it is obligatory for you to provide us with your personal data, and you fail or choose not to provide us with such data, or do not consent to the above or this Privacy Policy, we will not be able to provide products and/or services to you, employ you, enter into an agreement with you, or otherwise deal with you.

Transfer of your personal data outside Malaysia

We may transfer your personal data outside of Malaysia for any of the abovementioned Purposes. We shall endeavour to ensure that reasonable steps are taken to procure that all such third parties outside of Malaysia shall not use your personal data other than for the Purposes and to adequately protect the confidentiality and privacy of your personal data.

Personal Data from minors and other Individuals

To the extent that you have provided (or will provide) personal data about your family, spouse and/or other dependents, you confirm that you have explained to them that their personal data will be provided to, and processed by, us and you represent and warrant that you have obtained their consent to the processing (including disclosure and transfer) of their personal data in accordance with this Privacy Policy and, in respect of minors (i.e. individuals under 18 years of age) or individuals not legally competent to give consent, you confirm that you are the parent or legal guardian, or they have appointed you to act for them, to consent on their behalf to the processing (including disclosure and transfer) of their personal data in accordance with this Privacy Policy.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at cs@yilizomana.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Disclaimers

Yilizomana reserves the right to change this Privacy Policy at any time. Please visit this Privacy Policy from time to time to view any updates to the Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy and the use of our Site, or would like to make a complaint or data access or correction request in respect of your personal data, you may contact us at the contact details below:

Contact Person: Head of Marketing

Address: No. 79-1, Jalan metro Perdana Barat 1, Taman Usahawan Kepong, 52100 Kuala Lumpur, Malaysia

Contact No.: 016-2067499

Email address: cs@yilizomana.com

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy from time to time without prior notice. We advise you to check our latest Privacy Policy at our website www.yilizomana.com

Conflicts

This Privacy Policy is issued in both Malaysian and English languages. In the event of any inconsistency, the English language version of this Privacy Policy shall prevail.

Date of Issuance of this Privacy Policy: 11 May 2023

Date of last modification: 11 May 2023